Conditions of Use

    This website is operated by Pharmastore. Throughout the site, the terms “we”, “us” and “our” refer to the pharmastore. Pharmastore offers 

    This website, including all information, tools and services available from this website are offered to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated herein.


    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referenced herein and/or available via Hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO ACCESS THE WEBSITE OR USE ANY SERVICES. If these Terms of Service constitute an offer or contract, acceptance thereof is expressly limited to these Terms of Service.


    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.



    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any viruses or any code or code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.



    We reserve the right to refuse service to anyone for any reason at any time in a way that does not contradict the e-commerce system of the Saudi Ministry of Commerce and Investment and the UAE Ministry of Economy

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this Agreement are included for convenience only and will not limit or affect these Terms.



    We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without reference to primary, more accurate, more complete or more timely sources of information. Any reliance on the materials on this website is entirely at your own risk.

    This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.



    Our product prices are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.



    Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Exchange and Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    Providing our products and services to you is through the electronic contract between us and you that is concluded when you place an order with us through the site and obtain an order number. After that, we will start the procedures for processing, preparing and shipping the order to you, and the details and characteristics related to the order will be found in the e-mail that was sent to you when you placed the order.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions or product pricing are subject to change at any time without prior notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not guarantee that the quality of any of the products, services, information or other materials that you have purchased or obtained will meet your expectations, but we guarantee that all the products that we offer for sale in our store and that you will receive are 100% original and guaranteed, and if it is proven otherwise, we will compensate you immediately and correct any error If it happened.



    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions could include orders passed by or since the same customer account, the same credit card, and/or orders which use the same address of invoicing and/or of expedition. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors we know wholesale to but not currently on the Site.


    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


    For more details, please review our Exchange and Return Policy.


    Section 7 - Optional Tools

    We may provide you with access to third-party tools that we do not monitor, control, or input.

    You acknowledge and agree that we provide access to these tools on an "as is" and "as available" basis without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



    Certain content, products, and services available via our Service may include materials from third-parties.

    Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any responsibility or liability for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions about Third Party Products should be directed to the Third Party.



    If, at our request, you send certain specific submissions (such as entries for a contest) or without a request from us, you send ideas, suggestions, proposals, plans, or other innovative materials, whether online, by email, by mail, or otherwise ( Collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium that you submit to us. We are under no obligation (1) to maintain any comments in confidence; (ii) to pay compensation for any Comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property rights or these Terms of Service.

    You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.



    Your submission of personal information through the store is subject to our Privacy Policy. Please see it and it is located at the bottom of the home page of the site..



    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



    (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any local, federal, provincial or state regulations, rules, laws, or local ordinances; (d) violate or otherwise violate our intellectual property rights or the intellectual property rights of others; (e) to annoy, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) spam, phishing, or automated means such as spiders, crawlers, and others; (j) for any obscene or immoral purpose; okay) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


    SECTION 13 - DISCLAIMER OF WARRANTIES; Limitation of liability

    We do not warrant, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

    You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, whether express or implied, including INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

    Posted, transmitted or otherwise made available via the Service, even if stated to be possible. Because some countries do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



    You agree to indemnify and defend Pharmastore, our owners, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim, demand or reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms. This Service or the documents it contains by reference, or your violation of any law or the rights of a third party.


    Section 15 - Severability

    In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, then that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, and you shall not This limitation affects the validity and enforceability of any other remaining provisions.



    The obligations and duties of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

    In the event that we find that you have failed in our judgment, or we suspect that you have failed, to comply with any term or point of these Terms of Service, we also may terminate this agreement at any time without prior notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



    Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguity in the interpretation of these Terms of Service shall not be interpreted as the party that drafted them.


    Section 18 - Governing Law

    These Terms of Service and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia if the Service and/or Products are provided to you from our facility in Saudi Arabia, and the Terms of Service and any separate agreements under which we provide Services to you shall be governed and construed in accordance with the laws of the United Arab Emirates if the Services are provided to you To provide the Service and/or Products to you from the UAE.



    You can review the most current version of the Terms of Service at any time on this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



    Questions about the Terms of Service should be sent to us at [email protected] .

    In addition to inquiries, suggestions or complaints. After receiving any complaint, the procedures for processing it and responding to it will begin through the same means through which it was received within 3 working days, and we will do everything in our power to satisfy the person or the affected party and correct the error. In the event that an error is reported as soon as possible.


    Section 21 - Taxes and Customs Duties


    You are responsible for all taxes and duties (including value-added tax) imposed by your country of residence.


     Pharmastore is not responsible for any shipments held by international customs organizations and agencies, and it is not Pharmastore's responsibility to provide you with the details and procedures of these agencies and bodies. Please check with your country's customs office to determine their procedures and any potential fees.


    Your shipment may arrive at your local post office or delivery center and may remain held until receipt and payment is completed.


    If you neglect to receive your shipment and it is returned to us, we will not refund shipping charges paid by you


    Briefly; You will have to pay taxes and fees in your country. This is beyond our control and we have no control over it. By purchasing a Pharmastore product, you acknowledge that you are aware of this and accept it as your financial responsibility.

    Section 22 - Complaints

    You can submit a complaint to us using the means of communication shown on our website via WhatsApp, e-mail, or the communication form on the site, or through our Instagram account messages. You will be answered within two working days, and the complaint processing period will be within three working days.